The NHS in England has had the busiest year in its history with more patients than ever seeking help, official figures show.
Nearly 23m people visited A&E in the 12 months to March 2016 – a rise of more than 500,000 from the previous year.
Delays rose throughout the period, with March itself having the single worst performance against the four-hour A&E target since it was introduced in 2004.
Targets for cancer, routine operations and ambulances have also been missed.
NHS England said the ongoing dispute with junior doctors had started having an impact, with the proportion of patients waiting more than 18 weeks for operations such as knee and hip replacements hitting its highest level.
A spokesman for NHS England also defended the figures, saying the proportion of people dealt with in four hours in A&E – 91.9% – was “almost certainly one of the best performances in the Western world” despite falling short of the 95% target.
The increase in demand means that while the target was missed, the actual numbers seen in four hours – just over 21m – was the highest-ever.
Other parts of the UK have also been struggling with the A&E target, with Scotland seeing the best performance in the past few months.
Analysis: Worst or best-ever?
There are two ways to look at these figures. They’re both the worst-ever and best-ever. While many of the key targets are being missed, it is also true that the NHS is seeing more patients than ever within the timeframes it should.
Think of it like a treadmill. The NHS is running faster than ever, but the speed is being increased all the time and so it’s struggling to keep up.
It is why many are praising staff for their hard work, while wondering what will happen next. We are now in a new financial year and the NHS is seeing its budget rise by nearly 4% above inflation.
Given how last year ended, concerns are being raised whether that is enough.
The data released by NHS England covers March, which means there are now complete figures available for the whole of the measured 2015-16 period.
The figures show:
- More than 2m patients visited an A&E in March, the single highest monthly figure on record
- Delays discharging patients reached record levels with nearly 170,000 days of delays experienced by patients unable to leave because of a lack of support available in the community
- Ambulances only responded to two in three of the most serious calls – Red 1 – in the target time of eight minutes, the 10th month in a row the target has been missed
- The number of patients undergoing routine operations jumped by 4% year-on-year, but by March 8.5% of patients on the waiting list had been waiting for more than 18 weeks, the worst level since record-keeping began in 2012
Royal College of Surgeons president Clare Marx said the performance was “worrying”.
And she added: “Dedicated frontline doctors and nurses are treating more patients than ever before.
“We welcome the extra money the government promised, but we still need a long-term plan to address the growing number of patients.”
She said the “underfunding” of social care, run by councils, also needed to be addressed as the lack of services in the community was increasing the pressure on hospitals.